At Sunrise Build, we are committed to ensuring your satisfaction with every purchase. Please review our Refund Policy below:

Consumer Rights

Sunrise Build adheres to the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which set out minimum standards for goods sold in New Zealand.

• Consumer Guarantees Act 1993: If goods sold by Sunrise Build are not of good quality or are faulty, you have the right to a repair, replacement, or refund at our discretion.
• Fair Trading Act 1986: This Act protects you from misleading or deceptive conduct in all aspects of the promotion and sale of goods and services.

Refund Terms

• Cooling-Off Period: The client has the right to withdraw from the contract within 5 business days following the later of either receiving a signed copy of the contract or a copy of the appropriate disclosure statement (where applicable).
• Termination Notice: To terminate the contract within the cooling-off period, the client must serve Sunrise Builds with written notice clearly stating the rescission of the contract.
• No Withdrawal Conditions: The client may not withdraw from the contract under certain conditions, such as having a previous contract on similar terms for the same worksite/cabin, having received independent legal advice about the contract, or informing Sunrise Builds of such advice when or after the contract is made.
• Cancellation by Client: If the client wishes to cancel any goods ordered due to error, change of mind, or otherwise, Sunrise Builds, at its sole discretion, may apply a processing fee of twenty percent (20%) of the value of the goods received back in stock, plus any freight for non-defective goods.
• Defective Goods and/or Services: The client must examine the goods upon delivery and notify Sunrise Builds of any defects within 5 business days. If no notice is received within this timeframe, the goods and services are assumed to be accepted and free from any defect or fault.
• Inspection Before Release: If the client or their representative is picking up the goods, they must be present at Sunrise Builds’ premises to conduct a full inspection before the release of the goods. Sunrise Builds will not accept liability for any subsequent damage after dispatch and/or during transportation.
• Limitation of Liability: Sunrise Builds’ liability for any defect or fault is limited to the value of the total amount invoiced to the client or repairing or replacing the defective or faulty goods and/or services, except as permitted by law.
• Manufacturer’s Warranty: Only a manufacturer’s warranty will apply if Sunrise Builds has not manufactured the goods. Sunrise Builds is not liable for any obligations under a manufacturer’s warranty, and the client must deal directly with the manufacturer in the event of a claim.
• Warranty Document: Any expressed warranty offered by Sunrise Builds will be detailed in the Warranty Document provided upon completion of the services.

Refund Process

• Once your refund application is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed to the original method of payment used for the purchase.
• Please allow up to 14 business days for the refund to be reflected in your account, depending on your payment method and financial institution.

Refund Exceptions

• Shipping and handling charges are non-refundable. We offer goods on delivery insurance at an extra cost if needed to cover any damage caused during delivery. Be aware that once you have signed off for receiving the product, the product insurance becomes invalid.
• Refunds are issued solely for the purchase price of the product.

Late or Missing Refunds

• If you haven’t received a refund within the expected time frame, first check your bank account or contact your credit card company.
• If issues persist, please contact us for further assistance.

Responsibilities Not Included in the Quotation

Sunrise Builds is not responsible for site preparation, transportation beyond one delivery, third-party plumbing and electrical works, or smoke alarms and fire extinguishers unless stated otherwise.

Delivery Costs

Any delivery costs associated with the supply of services are included in the price or stated separately on the invoice.

Delivery of Goods

Delivery is considered to have taken place when the goods are picked up by the client or when Sunrise Builds obtains a signed receipt of delivery at the client’s site.

Estimation of Delivery Dates

Delivery dates are estimates and may be subject to delays beyond Sunrise Builds’ control, such as third-party supplier delays or force majeure events.

Storage Fees for Failure to Remove Portable Cabin

If the portable cabin is not removed by the agreed date, storage fees apply at a rate of $7.50 plus GST per square meter per day.

Site Access Requirements

The client must ensure site access is available, free from obstructions, and able to sustain the weight of heavy equipment. The client is also responsible for providing access to water, electrical power, and toilets, or supplying a generator and port-a-loo at their own cost.

Extension of Time (EOT)

Sunrise Builds may seek an extension of time for various reasons, including variations, delays in goods supply, inclement weather, force majeure events, and client-related delays.

Contact Us

If you have any questions or concerns about our Refund and Return Policy, please reach out to our customer service team at info@sunrisebuild.co.nz or call us at 027 3338 336. We are here to assist you. A full terms and condition is available for your review at sunrisebuild.co.nz/terms-conditions/.